♡ NEED A LITTLE HELP? ♡

FREQUENTLY ASKED QUESTIONS

I've gathered some of the questions you might have about ordering from Bunelle Studio. If you can't find what you're looking for, you're always welcome to get in touch. ♡

ORDERS ♡

Can I change or cancel my order?

If you need to change or cancel your order, please get in touch as soon as possible. Once your order has been prepared or shipped, I may no longer be able to make changes.

I entered the wrong address. What should I do?

Please contact me as soon as possible with your order number and the correct address. If your order has not been shipped yet, I will do my best to update it.

Can I combine two separate orders?

If your orders have not been packed or shipped yet, please contact me and I will see if they can be combined. This may not always be possible.

How do I know if my order went through?

After placing your order, you should receive an order confirmation at the email address you entered during checkout. If you can't find it, please check your spam or junk folder first. If you still haven't received anything, contact me with the name and email address used for your order.

Can I add something to an order I've already placed?

Please contact me as soon as possible. If your order has not been packed yet, I will let you know whether it is possible to add another item. Once an order has been prepared or shipped, changes may no longer be possible.

Can I place two orders and have them shipped together?

If neither order has been packed or shipped yet, please contact me with both order numbers. I will check whether they can still be combined. Please note that this may not always be possible.

Can I order Bunelle Studio products as a gift?

Of course ♡ You can have your order delivered directly to someone special. Please make sure you enter the recipient's correct delivery address at checkout.

Can I include a gift message?

If a gift-message option is available at checkout, you can leave your message there. Please check the product or cart options currently available before ordering.

Can I use more than one discount code?

Whether discount codes can be combined depends on the specific promotion and Shopify checkout rules. If two discounts cannot be used together, you can choose the one you would prefer to apply.

PAYMENTS ♡

Which payment methods do you accept?

The payment methods currently available for your location will be shown securely during checkout.

When will I be charged for my order?

Payment is processed when you complete your purchase through the secure checkout.

My payment didn't go through. What should I do?

Please check that your payment and billing information are correct and try again. If the problem continues, you may want to try another available payment method or contact your payment provider.

What currency are prices shown in?

The currency displayed on the website may depend on your selected country or region. Your final order total and currency will always be shown before you complete checkout.

SHIPPING & DELIVERY ♡

Where do you ship?

Bunelle Studio ships from Belgium. Available shipping destinations and shipping costs are shown at checkout.

How long will my order take to arrive?

Processing and delivery times can vary depending on your location. Please check the Shipping & Delivery page for the most up-to-date information.

How can I track my order?

If tracking is included with your chosen shipping method, you will receive your tracking information once your order has been shipped.

What happens if my order is delayed?

Occasional postal delays can happen after an order leaves the studio. If your order is taking much longer than expected, please get in touch and I will be happy to help where I can.

Where is my order shipped from?

Bunelle Studio orders are prepared and shipped from Belgium.

How much does shipping cost?

Shipping costs depend on your destination and the available delivery method. The exact shipping cost will be calculated and shown at checkout before you complete your order.

Do you offer free shipping?

If a free-shipping offer is currently available, the required order amount and eligible destinations will be displayed on the website. Any conditions will apply before discounts and according to the current promotion.

How long does it take to prepare my order?

Orders need a little time to be carefully prepared before they are shipped. Current processing information can be found on the Shipping & Delivery page. Processing time is separate from the delivery time provided by the postal or delivery service.

Will I receive an email when my order ships?

Yes. You will receive a shipping confirmation when your order has been marked as shipped. If tracking is available for your chosen delivery method, the tracking information will be included.

Does every order include tracking?

Tracking availability depends on the shipping method and destination. If tracking is included, you will receive the tracking details after your order has been shipped.

Why hasn't my tracking information updated?

Tracking can sometimes take a little while to update after a parcel has been handed to the delivery service. If there has been no update for an unusually long time, please contact the delivery carrier first or get in touch with me if you need additional help.

My tracking says delivered, but I haven't received my order. What should I do?

Please check around your delivery location and ask household members or neighbors who may have accepted the parcel. You should also contact the delivery carrier for more information. If you still can't locate your order, please contact me with your order number.

PRODUCTS ♡

What size are your products?

Product sizes and specifications are listed on each individual product page. Please check the product description before placing your order.

Will the colors look exactly the same as on my screen?

I do my best to show every product as accurately as possible, but colors may look slightly different depending on your screen settings and the printing process.

Will sold-out products come back?

Some products may be restocked, while others may only be available for a limited time. Follow Bunelle Studio on social media for restock and new-release updates.

RETURNS & PROBLEMS ♡

Do you accept returns?

Please check the Bunelle Studio Returns & Refunds page for the full return policy and eligibility information.

My order arrived damaged. What should I do?

I'm so sorry your order arrived this way. Please contact me as soon as possible with your order number and clear photos of the damaged product and packaging so I can look into it for you.

I received the wrong item. What should I do?

Please contact me with your order number and a photo of what you received, and I will help you sort it out.

How long do refunds take?

Once an eligible refund has been processed, the time it takes to appear in your account can depend on your bank or payment provider. Please check the Returns & Refunds page for full information about the refund process.

My item arrived damaged. What should I do?

I'm sorry your order arrived damaged. Please contact me as soon as possible with your order number and clear photos of the damaged item and packaging. This will help me understand what happened and find the best solution.

I received the wrong item. What should I do?

Please contact me with your order number and a clear photo of the item you received. I will look into it and help you with the next steps.

Something is missing from my order. What should I do?

Please check all of the packaging carefully first, as smaller stationery items can sometimes be tucked inside protective packaging. If something is still missing, contact me with your order number and tell me which item is missing.

Can I return an item if I change my mind?

Return eligibility depends on the product and its condition. Please check the Bunelle Studio Returns & Refunds page for the current return conditions and instructions before sending anything back.

Do I need to contact you before returning something?

Please follow the instructions on the Returns & Refunds page before sending anything back. This helps make sure your return can be identified and handled correctly.

CONTACT ♡

How can I contact Bunelle Studio?

You can contact me through the Contact page on the website. If your question is about an order, please include your order number so I can help you more easily.

How quickly will I receive a reply?

I always try to reply as soon as I can. Since Bunelle Studio is a small business, replies may sometimes take a little longer during busy periods, weekends or holidays.

Where can I follow Bunelle Studio?

You can follow Bunelle Studio on Instagram, TikTok and YouTube for new collections, behind-the-scenes updates and little studio moments.